1. Overview

Keily McCrosson ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

2. What Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number (if applicable)
• Any other information voluntarily provided via our website or customer support channels

We may also collect non-personally identifiable information such as browsing behaviour, referring URLs, and usage statistics.

3. How We Collect Information

We collect personal information in a variety of ways, including:

• When you visit our website (via cookies and analytics)
• When you complete a form, make an enquiry, or subscribe to communications
• When you contact us by phone, email or through support
• When you make a purchase or transaction with us

4. Why We Collect Personal Information

We collect and use personal information to:

• Provide our products or services to you
• Respond to your enquiries and support requests
• Process payments and transactions
• Send updates, offers, or promotional materials (if opted in)
• Improve our website and user experience
• Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers (e.g. payment processors, hosting services, analytics)
• Our professional advisers (e.g. accountants, lawyers)
• Government or regulatory bodies, where required by law

We take reasonable steps to ensure these third parties are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

6. Storage and Security

We store personal information electronically and/or in hard copy. We implement reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, loss or disclosure.

Despite our efforts, no method of transmission over the internet is 100% secure. You provide information to us at your own risk.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can disable cookies through your browser settings, though this may impact website functionality.

We may use third-party analytics tools (such as Google Analytics) to collect and analyse website traffic data. These tools may collect information such as your IP address, device type, browser and interaction data.

8. Accessing and Updating Your Information

You have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information

To exercise these rights, please contact us at support@keilymccrosson.com

9. Direct Marketing

We may use your personal information to send you marketing communications, promotions or updates. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their respective privacy policies.

11. Overseas Disclosure

In some cases, your personal information may be transferred or stored outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient complies with Australian privacy laws or equivalent safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The most recent version will always be available on our website. We encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: support@keilymccrosson.com

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